kunci cisco final exam 1-10 essentials (4.1)

A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?
Administrative Tools
*BIOS
Command Prompt
Safe mode
System Registry


Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.)
*Disconnect the power cord.
Keep any component in a plastic bag until installation.
*Remove any batteries.
Use carpets in cool areas.
Wear rubber-soled shoes to work with the computer.


What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop?
*The peripherals can be plugged in and out without turning the laptop off.
Data transfer is more controlled than using the parallel or serial ports.
The peripherals do not need drivers to communicate with the OS.
Connections are much more reliable.


Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop?
*Hibernate
Suspend
Left on with no power mode
Soft shutdown

Where can a user change the idle time after which a laptop will switch to standby mode?
Right-click the desktop, then click Power Modes > Standby.
Right-click My Computer, then click Properties > Hardware > Device Manager > ACPI.
*Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.
Left-click Start > All Programs > Accessories > System Tools > Power Management.


What characterizes spoofing?
*Making data appear to come from a source other than the actual source.
Sending abnormally large amounts of data to a remote server to prevent user access to the server services.
Intercepting or inserting false information in traffic between two hosts.
Sending bulk e-mail to individuals, lists, or domains intending to prevent users from accessing e-mail.

A technician wants to create a new partition on a new additional hard drive. Which tool should be used?
Scandisk
*Disk Management
Chkdsk
Defrag
Device Manager


ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?
NIC
Wireless NIC
USB gateway
RAID adapter
#multiple slave hard disk adapter


A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception?
Create five primary partitions.
Create one extended partition with five logical drives within it.
#Create one primary partition and an extended partition with four logical drives within it.
Create five extended partitions.
Create one logical partition with five primary partitions within it.
Create one primary partition and one logical partition with four logical drives within it.



Which Windows tool should be run before upgrading the operating system?
Convert
Fdisk
Msconfig
#Ntbackup

When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen?
FAT32
HPFS
NFS
#NTFS


A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update?
#Run a System Restore from the last restore point.
Use the Add or Remove Hardware applet in the Control Panel to remove the update.
Restore the hard drive from the last system backup.
Use the Recovery Console to restore the operating system.



The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?
#manufacturer's website
Microsoft Update website
printer installation disk
Windows Device Manager
Windows hardware profiles


A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC?
My Computer
Control Panel
Device Manager
#BIOS
Start Menu


A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem?
The new floppy drive is faulty.
#The ribbon cable is installed incorrectly.
The jumper settings are set incorrectly for the floppy drive.
The floppy drive has been disabled in the BIOS.

A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue?
Replace the toner or ink cartridge.
#Uninstall and reinstall the printer driver.
Replace the paper with some from a new ream.
Delete the print job from the queue and print again.


Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop? (Choose two.)
#Reboot the laptop.
Reinstall the operating system.
#Disconnect the peripherals.
Have the customer verify the problem.
Call a level-2 technician.


What is the purpose of an IRQ?
Perform input/output between the CPU and peripherals.
Establish peer-to-peer communication between devices and software.
#Request information from the CPU.
Access the computer RAM for reading and writing.


When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?
#BIOS reads the MBR.
NTDETECT.COM is used to detect any installed hardware.
NTDLR reads the registry files.
The WINLOGON.EXE program is started.


When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages?
A
B
C
#D
E

Which protocol adds security to remote connections?
FTP
HTTP
NetBEUI
POP
#SSH


Which network device uses a MAC address table to segment the network?
concentrator
hub
PBX
router
#switch


A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack?
multi-ping attack
phishing
ping bomb
#ping of death
spoofing
zombie attack


A mobile training room uses a generator to power the PCs, servers, and printers. The company that runs the room upgraded the equipment but then found that when all the devices are powered up they become unreliable, with some PCs shutting down. What may cause this power problem?
The printer is creating electrical noise when it is printing, which causes the computers to shut off.
#The power consumption of all devices is too much for the electrical circuit that is provided.
The power consumption of all the computers and printers operating simultaneously is causing a power surge.
The power requirements of the printer warm-up cycle cause a spike, which results in the computers shutting down.


A user has been writing data to a USB flash memory drive. What should the user do before removing the device?
Shut down the computer.
#Click on the Safely Remove Hardware icon in the system tray then on the device.
Right-click on the drive in My Computer, then click on Remove Drive .
Remove the power to the drive.

When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two consumables are associated with an inkjet printer? (Choose two.)
drum
#ink cartridge
ink ribbon
#paper
toner

Which Registry file contains information about all software that is installed on a Windows XP computer?
HKEY_CLASSES_ROOT
HKEY_CURRENT_USER
#HKEY_LOCAL_MACHINE
HKEY_CURRENT_CONFIG


What is the purpose of SCSI and RAID adapters?
to allow obsolete EISA technology expansion slots to be used
to provide enhanced audio and graphic capabilities
#to connect storage devices such as hard disk drives to a PC
to connect peripheral devices to a PC to improve performance


A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?
#The technician interrupted a number of times to ask questions.
The technician occasionally confirmed an understanding of the problem.
The customer was escalated to a level-two technician.
The technician ended the call without saying "Have a nice day".


A customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate power supply?
The power supply converts DC to AC.
#The power supply has sufficient wattage to support all components inside the computer.
The power supply provides at least 800 V.
The power supply must have both a P-8 and P-9 connector.


What do the terms refresh rate, interlace, and aspect ratio explain?
hard drive efficiency
audio signal
scanner output
#image properties of a monitor


A customer reports that after using a computer for over a year, the computer now takes more time to access the files. Which management tool can be used first, before any other complex procedure?
fdisk
format
#defrag
disk management
system file checker


A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do?
Explain to the customer that it is a simple task and ask the customer to try it again.
Ask the customer to find someone with more experience to perform the task.
Tell the customer that another technician will explain the task .
#Determine whether the customer would prefer to receive the instructions in another form, such as e-mailed, illustrated written instructions.


A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs?
#Cancel the jobs in the printer queue.
Select landscape or portrait image layout.
Set the printed image to colors or to grayscale.
Adjust the settings to match the colors on the screen to the colors on the printed sheet.


Which two technologies enable printers to be accessed by multiple network users? (Choose two.)
#Wi-Fi
SCSI
#Ethernet
USB
IEEE 1394


A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flicker-free viewing?
aspect ratio
dot pitch
HVC
#refresh rate

What is the best way to fully ensure that data is unable to be recovered from a hard drive?
formatting the drive
deleting the partitions on the hard drive
overwriting data multiple times, rendering the data unusable
#shattering the hard drive platters with a hammer


When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation?
#Create a restore point.
Check the updates for the latest ones.
Disable Automatic Updates to prevent interference with the current operation.
Test all aspects to ensure that the update is correct for the operating system.


A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the technician should take?
Reinstall the printer driver.
#Ensure that there is paper in the paper tray.
Supply a spare printer for the user until the problem is solved.
Check the Device Manager on the user computer for hardware problems.

A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next?
Run convertFAT32.exe.
#Restore the data files that were backed up in preparation for the conversion.
Reset the file attribute to show hidden files.
Restart the computer after updating the hard drive to FAT32.


A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause?
device / service failed to start
floppy disk corrupted
#invalid system disk
corrupted driver


A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method?
#Ethernet and Star
FDDI and Ring
Token Ring and Double Ring
Wireless and Ring


A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured?
FTP
#peer-to-peer
Telnet
DHCP
DNS


A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. However, the quality of the images printed as posters is poor. What should the user do?
Replace the flatbed scanner with an all-in-one device.
Use OCR software when scanning the photographs.
Save the scanned file in JPEG not TIFF format.
#Increase the resolution of the scanner.


A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software?
server
#administrator
root
unlimited

Which network protocol is used to automatically assign an IP address to a computer on a network?
FTP
#DHCP
ICMP
SMTP
APIPA