Kiper Brasil milik Inter Milan, Julio Cesar, percaya pelatih baru Inter, Leonardo Araujo, merupakan pelatih yang tepat untuk timnya. Cesar memberikan dukungan penuh kepada pelatih yang juga berasal dari negara yang sama dengannya tersebut.

Cesar percaya, Leonardo adalah orang yang sangat mengenal sepak bola Italia. Ia juga yakin Leonardo bakal mampu mengantarkan Inter kembali meraih gelar Liga Champions musim ini.

"Ia (Leonardo, Red) adalah seorang jenius, kelak ia akan menjadi pelatih hebat," ujar Cesar kepada Globoesporte.

"Aku yakin dia orang yang tepat untuk Inter. Aku juga senang karena ia adalah sahabatku," lanjutnya.

Cesar menambahkan, "Aku telah memenangkan segalanya di Inter. Sekarang yang kuinginkan hanyalah Piala Dunia, aku harap Brasil dapat menjuarai Piala Dunia tahun 2014 karena Piala Dunia nanti akan digelar di kampung halamanku sendiri.

Striker Inter Milan Goran Pandev menyatakan bahwa performa Nerazzuri di Piala Dunia Antarklub menunjukkan Inter sesungguhnya, yakni sebagai tim yang tak pernah gagal di momen-momen besar.

Inter menjadi juara Piala Dunia Antarklub 2010 usai mengalahkan Mazembe 3-0 di laga puncak, Minggu (19/12/2010) malam WIB. Gol pembuka juara Liga Champions 2009/10 itu dikemas Goran Pandev, selanjutnya disusul oleh gol dari Samuel Eto'o dan Jonathan Biabiany.

"Saya berterimakasih kepada semuanya. Mereka membantu saya melewati momen berat ini. Eto'o memberikan umpan yang luar biasa. Seluruh tim juga tampil luar biasa," ujar Pandev dikutip dari situs resmi klub.

Prestasi ini seolah menepis sejumlah keraguan yang mengiringi Inter menjelang keberangkatan ke Piala Dunia Antarklub. Pasalnya I Biscione mencatat hasil yang tak memuaskan di kompetisi domestik mau pun di Eropa.

"Hari ini kami menunjukkan seperti apa tim yang sesungguhnya, tim yang tidak pernah gagal di momen-momen besar (penting). Jadi mari kita nikmati trofi kelima yang kami peroleh di tahun ini," ujar Pandev

Inter Milan berhasil menutup tahun 2010 dengan meraih gelar juara Piala Dunia Antarklub. Di babak final, anak buah Rafael Benitez mengatasi wakil Afrika Mazembe tiga gol tanpa balas.

Inter mengalahkan Mazembe 3-0 dalam laga yang berlangsung di Sheikh Zayed Stadium, Abu Dhabi, Minggu (19/12/2010) dinihari WIB. Gol-gol kemenangan Nerazzuri dikemas Goran Pandev, Samuel Eto'o dan Jonathan Biabiany.

Di kejuaraan dunia antarklub kali ini, Inter total membukukan enam gol dan tidak kebobolan. Ada pun di pertandingan sebelumnya yakni melawan Seongnam, tim Italia itu juga mencatat kemenangan 3-0.

Jalannya Pertandingan

Menit awal laga ini sempat diganggu oleh masuknya seorang penyusup ke dalam lapangan yang membuat laga terhenti selama beberapa saat.

Pertandingan berlangsung dalam tempo tak terlalu cepat. Mazembe berusaha menekan lewat kedua sayap, namun usaha wakil Afrika itu belum ada yang memberikan ancaman berarti ke gawang Inter yang dikawal Julio Cesar.

Inter membuka skor lewat Goran Pandev di menit ke-13. Gol ini berawal dari umpan Samuel Eto'o. Bola coba diantispiasi oleh Kazembe Mihayo, namun gagal.

Si kulit bundar jatuh ke Pandev. Setelah beberapa langkah menggiring bola, eks Lazio itu melepas tembakan datar yang gagal dibendung kiper Muteba Kidiaba.

Juara Liga Champions Eropa unggul 2-0 empat menit berselang. Adalah Samuel Eto'o yang menjadi pencetak gol-nya. Berawal dari umpan silang Javier Zanetti dari sisi kanan, bola diterima dengan tak terlalu sempurna oleh Pandev.

Bola kemudian mengarah ke Eto'o. Dengan tendangan datar pemain asal Kamerun itu menjebol gawang Mazembe.

Nerazzuri memiliki kesempatan menambah skor di menit ke-23. Diego Milito yang lolos dari jebakan off-side tinggal satu lawan satu dengan Kidiaba. Sepakan pemain Argentina ini mengenai Kidiaba, bola selanjutnya dibuang bek Joel Kimwaki.

Menit ke-32 wakil Afrika memiliki peluang. Sepakan jarak jauh Dioko Kaluyituka masih bisa ditangkap Julio Cesar.

Milito! Tiga menit menuju jeda, pemain bernomor 22 ini kembali memiliki peluang. Menerima umpan terobosan, Milito tinggal berhadapan dengan Kidaiba. Namun sepakannya masih bisa dibendung dengan kaki oleh kiper Mazembe itu.

Inter memiliki dua peluang di periode satu jam laga berjalan. Sepakan Maicon dari sebelah kanan mengenai tangan Kiadiba dan kemudian tiang gawang. Selanjutnya tandukan Milito dari situasi sepak pojok masih melenceng dari sasaran.

Serbuan Mazembe hadir di menit ke-64. Umpan silang yang dilancarkan Mulota Kabangu dihalau Julio Cesar. Bola jatuh ke Amukok Kanda dan kemudian ia melepas tembakan namun masih membentur pemain belakang Inter.

Peluang bagus didapatkan wakil Afrika di menit ke-74. Kaluyituka berhasil menerobos hingga kotak penalti Inter. Julio Cesar bergerak menghalangi pergerakan pemain bernomor 15 itu. Kaluyituka kehilangan keseimbangan dan terjatuh.

Eto'o! Menit ke-77 striker Kamerun ini punya kesempatan menambah pundi gol-nya. Menuntaskan kerjasama antara Pandev dan Dejan Stankovic, Eto'o melepas tembakan yang masih bisa ditepis Kiadiba.

Dua menit berselang terjadi kemelut di muka gawang Inter. Umpan silang dari Mulota Kabangu disambut sepakan Kaluyituka. Bola ditepis oleh Julio Cesar. Hasil rebound diterima oleh Arnia Ekanga, namun usaha dia bisa digagalkan oleh Ivan Cordoba.

Tak lama kemudian, Kaluyituka kembali berpeluang. Kali ini tandukannya menyambut umpan silang dari sebelah kanan tepat di tangkapan Julio Cesar.

Anak buah Rafael Benitez memantapkan kemenangan limamenit menuju bubaran lewat pemain pengganti Jonathan Biabiany. Menerima umpan lambung yang dilepas Dejan Stankovic dari tengah lapangan, Biabiany mengecoh Kidiaba untuk selanjutnya menceploskan bola ke gawang Mazembe.

Susunan Pemain

Mazembe: Kidiaba; Nkulukuta, Kasusula, Kimwaki, Bedi, Ekanga, Mihayo, Singuluma, Kaluyituka (Ndonga 89'), Kabangu, Kasongo (Kanda 45')

Inter Milan: Julio Cesar; Maicon, Cordoba, Chivu (Stankovic 53'), Lucio, Zanetti, Cambiasso, Thiago Motta (Mariga 84'), Milito (Biabiany 70'), Pandev, Eto'o

Juara Asia Seongnam Ilhwa Chunma menantang Inter Milan di semi-final Piala Dunia antarklub setelah menggilas tuan rumah Al Wahda 4-1 dalam pertandingan perempat-final di Stadion Zayed Sports City, Uni Emirat Arab, Minggu [12/12] dinihari WIB.

Mengawali laga ini, Al Wahda justru tampil gugup. Kondisi itu dimanfaatkan Seongnam untuk melakukan tekanan. Belum berjalan satu menit, kiper Adel al Hosani sudah melakukan penyelamatan gemilang mementahkan tendangan Dzenan Radoncic.

Tekanan bertubi-tubi akhirnya membawa Seongnam unggul lebih dulu tiga menit kemudian. Kepanikan pemain belakang Al Wahda mampu dimanfaatkan tendangan kaki kiri Mauricio Molina untuk menjebol gawang Al Hosani.

Unggul satu gol membuat pertahanan Seongnam lengah. Melalui serangan balik, Al Wahda sukses menyamakan kedudukan lewat Fernando Baiano di menit ke-27 yang menyambut umpan silang Eisa Ahmed.

Seongnam tersentak setelah kebobolan lewat serangan balik. Tiga menit berselang, Seongnam kembali unggul. Berawal dari umpan Molina ke jantung pertahanan Al Wahda, bola lambung disambut tandukan pemain terbaik Asia Sasa Ognenovski. Skor 2-1 ini bertahan hingga babak pertama usai.

Di babak kedua, Al Wahda masih mengalami kesulitan untuk menembus pertahanan Seongnam. Sebaliknya, Seongnam berhasil menguasai permainan, dan memberikan tekanan kepada tim tuan rumah. Menit ke-65, Ognenovski mendapat peluang emas, namun gagal mengkonversi menjadi gol.

Seongnam memperbesar peluang mengambil tiket ke semi-final setelah memperlebar keunggulan di menit ke-71. Choi Sung-kuk yang tidak mendapat pengawalan dari pemain belakang dengan leluasa menjebol gawang Al Hosani usai menerima umpan Cho Dong-geon.

Dong-geon akhirnya memastikan tiket semi-final bagi Seongnam setelah ia menyumbang gol keempat timnya di menit ke-81 memanfaatkan umpan Molina. Skor 4-1 bertahan hingga laga selesai.

Kiper andalan Inter Milan, Julio Cesar, mengaku siap diturunkan ketika membela Inter Milan di babak semifinal Piala Dunia antarklub (FIFA Club World Cup).

Cesar yang telah lama absen akibat cedera otot mengungkapkan, dirinya sudah fit dan siap dimainkan di babak semifinal melawan wakil Korea Selatan, Seongnam Ilhwa.

"Kejuaraan Piala Dunia antarklub adalah sesuatu yang sangat berharga bagiku. Aku telah memimpikan momen ini sejak masih membela Flamengo dulu,"ucap Cesar.

Cesar menambahkan, "Aku telah melakukan latihan kecil bersama rekan-rekan setibanya di sini (Abu Dhabi, Red). Aku pikir dapat bermain tanggal 15 Desember nanti. Aku sudah tidak sabar kembali bermain."

Inter Milan seharusnya segera mendepak pelatih Rafael Benitez dan menggantikannya dengan pelatih Barcelona, Pep Guardiola - setidaknya itulah keyakinan pelatih kawakan, Carlo Mazzone.

Pelatih berusia 73 tahun itu memiliki hubungan yang baik dengan Guardiola kala keduanya masih bekerja sama di Brescia, dan ia memberi saran pada Nerazzurri untuk memandang langkah tersebut sebagai hal yang esensial, bukan kebutuhan.

Konsistensi Inter kembali hancur setelah mereka dipermalukan Werder Bremen 3-0 di partai pamungkas fase grup Liga Champions kemarin, dan kabarnya presiden Inter, Massimo Moratti pun mulai gerah.

"Apakah Guardiola siap untuk Inter? Ya, pasti," tegas Mazzone sebagaimana dilansir Tuttomercatoweb.com.

"Ia bisa mengajarkan sepak bola di Italia dan saya harap ia datang sebagai pelatih di sini karena saya mengaguminya dan juga permainannya."

"Saya ingin melihat ia bekerja dengan amat baik di Inter karena apa yang telah ia tunjukkan dari sisi hasil, juga permainan. Ia siap untuk liga mana pun."

Nyaris genap satu dekade Marco Materazzi berseragam Inter Milan. Tapi siapa kira kalau ada satu periode di mana ia nyaris saja pindah haluan membela AC Milan, rival sekota Inter.

Materazzi direkrut Inter pada tahun 2001 silam setelah sebelumnya mencuri perhatian saat tampil bersama Perugia. Walau dinilai acap tampil terlalu agresif, tapi kelugasannya sebagai bek tengah juga sudah nama Materazzi semakin mencuat.

Dari kebersamaannya dengan Inter, sejumlah gelar pun sudah mampu ia bantu sumbangkan. Namun, pada satu masa, Materazzi ternyata sempat hampir hijrah ke Milan.

"Memang benar kalau di musim 2005-06 aku sangat nyaris bergabung dengan Milan," aku Materazzi kepada Mediaset Premium yang dikutip Football Italia.

"(Roberto) Mancini ingin aku pergi. Villarreal saat itu juga tertarik, sedangkan hal terpenting buatku adalah bisa terus bermain sehingga bisa tampil di Piala Dunia," imbuh pemain berusia 37 tahun itu.

Pada akhirnya sejarah mencatat kalau Materazzi urung boyongan ke Milan dan memilih tetap di Inter. Hal ini rupanya tidak lepas dari pembicaraan yang dilakukannya dengan allenatore Gli Azzurri saat itu, Marcello Lippi.

"Tidak masalah bagiku untuk mengakui kalau aku nyaris bergabung dengan Milan, tapi aku saat itu bicara dengan Marcello Lippi yang mengatakan agar aku tidak usah risau, bahwa aku sudah punya satu tempat di skuad dan pertemuan itulah yang membuatku ambil keputusan," pungkas Materazzi.

Sejarah lantas juga mencatat bahwa penampilan Materazzi di lini bertahan Italia telah membantu timnya menjadi juara Piala Dunia 2006, kendati ia juga terlibat insiden tandukan dengan bintang Prancis Zinedine Zidane.

Bukan hanya Inter Milan yang kecewa saat tak ada nama Wesley Sneijder sebagai tiga finalis calon peraih FIFA Ballon d'Or. Xavi Hernandez yang merupakan finalis pun mengatakan kekecewaannya.

Sneijder semula diprediksi bakal jadi calon kuat peraih gelar pemain terbaik dunia 2010. Namun ketika daftar tiga besar calon penerima penghargaan FIFA Ballon d'Or diumumkan, nama pemain asal Belanda itu tak ada di sana.

Kubu Inter Milan menyatakan kekecewaannya karena nama sang gelandang tak termasuk dalam calon pemain terbaik dunia. Pasalnya bila menilik pencapaian Sneijder tahun ini cukup bagus.

Eks Ajax Amsterdam dan Real Madrid itu berhasil mengantar La Beneamata meraih treble winners musim 2009/10. Ia juga membawa timnas Belanda ke final Piala Dunia 2010.

Kekecewaan tak hanya dirasakan Inter. Xavi Hernandez yang merupakan salah satu finalis pun juga merasakan hal serupa.

"Saya paham bahwa Italia merasa marah karena Sneijder tak termasuk finalis dan saya setuju dengan mereka. Gelandang Belanda itu telah menjalani tahun ini dengan fantastis," tandas gelandang Barcelona itu kepada Sport.es dikutip dari Football-Italia.

Semifinal pertama dan kedua Piala AFF 2010 antara Indonesia melawan Filipina resmi akan digelar di Stadion Utama Gelora Bung Karno, Senayan Jakarta. PSSI menerima surat resmi dari AFF pagi tadi, Kamis 9 Desember 2010.

Wacana Filipina ingin menggelar semifinal pertama di SUGBK sudah muncul sejak Filipina memastikan langkah ke babak semifinal, Rabu 8 Desember 2010. Tidak adanya stadion yang memadai membuat Federasi Sepak Bola Filipina (PFF) memilih untuk menjadikan Jakarta sebagai home ground menjamu timnas Indonesia di semifinal pertama, 16 Desember 2010 mendatang.

Setelah melakukan komunikasi dengan Federasi Sepak Bola Asia Tenggara (AFF), Sekjen PSSI, Nugraha Besoes memastikan kedua laga semifinal tersebut akan digelar di SUGBK.

"Sebelum Filipina menjalani pertandingan terakhir (Grup B) melawan Myanmar, Presiden PFF, (Jose) Mari Martinez sudah menegaskan pihaknya ingin menjadikan Jakarta sebagai home ground semifinal pertama," ujar Nugraha dalam jumpa pers di kantor PSSI, Senayan, Jakarta, Kamis 9 Desember 2010.

"Kami kemudian meminta surat resmi AFF bahwa Filipina menginginkan Jakarta sebagai home ground mereka. Dan akhirnya tadi pagi AFF mengirimkan surat tersebut," pungkas Nugraha.

Dengan demikian, kedua semifinal antara Indonesia melawan Filipina akan dihelat di SUGBK. Filipina akan bertindak sebagai tuan rumah pertama di SUGBK pada 16 Desember 2010. Tiga hari kemudian, Indonesia akan menjadi tuan rumah di tempat yang sama.

Douglas Maicon tak tahu apa yang salah dengan Inter Milan saat ini sehingga Nerazzurri mengalami krisis kemenangan. Bek asal Brasil ini juga tak mau mengkambinghitamkan cedera sebagai penyebab keterpurukan Inter.

Inter hanya meraih dua kemenangan dalam lima partai terakhir. Dua laga terakhir pun mereka lewati dengan kekalahan, yakni 1-3 dari Lazio dan 0-3 di kandang Werder Bremen.

Pelatih Rafa Benitez menganggap keterpurukan Inter ini karena La Beneamata tengah dihantam badai cedera. Saat ini pemain Inter yang tengah berkutat dengan cedera memang tidak sedikit, seperti Philippe Coutinho, Cristian Chivu, Julio Cesar, Diego Milito, Maicon, Walter Samuel, dan beberapa pemain lain.

Terkait anggapan ini, Maicon menepisnya. Ia tak mau menyalahkan faktor cedera sebagai penyebab krisis yang dialami timnya.

"Kami tak tahu, sebenarnya apa masalahnya. Tetapi cedera bukan satu-satunya yang harus disalahkan," tegas pemain 29 tahun itu di Football talia.

"Kami berharap beberapa pemain segera kembali dan secara pribadi saya sedang berjuang untuk bisa tampil di semifinal (Piala Dunia Antarklub). Tapi terlalu mudah mengatakan rentetan hasil negatif ini seluruhnya akibat cedera pemain," sambungnya.

Ketika ditanya soal Piala Dunia Antarklub, Maicon cukup optimistis. Ia yakin Inter bisa juara di ajang tersebut.

"Saya yakin kami akan mampu memenangkan trofi dan tampil bagus," tuntasnya.

Kekalahan telak yang diderita Inter Milan atas Werder Bremen memancing emosi Massimo Moratti. Bos besar Nerazzurri itu merasa sudah dikhianati Rafa.

Inter sudah memastikan lolos ke babak 16 besar Liga Champions saat menyambangi Werder Bremen di matchday keenam Liga Champions. Meski tak lagi menentukan, kekalahan 0-3 yang kemudian didapat sang juara bertahan dianggap sangat mengejutkan.

Selain fakta bahwa Bremen adalah tim penghuni juru kunci di grup tersebut, Inter sesungguhnya masih butuh tiga poin demi mencoba meraih posisi puncak klasemen.

Makin memperburuk keadaan adalah komentar yang dikeluarkan Rafa usai pertandingan. Mantan pembesut Liverpool itu menyebut kalau timnya memang tak butuh kemenangan dalam laga tersebut.

Inilah yang kemudian memicu komentar bernada keras dari Moratti. Seperti dilansir dari Football Italia, taipan minyak itu merasa telah dikhianati oleh pelatih timnya.

Kekalahan atas Bremen disebut Moratti sudah dia prediksi sebelumnya. Namun tiga gol yang bersarang di gawang timnya dan tak mampu membalas sekalipun benar-benar membuatnya kecewa.

"Saya merasa dikhianati, saya selalu merasa seperti itu saat kami kalah dengan cara seperti ini. Saya sangat kecewa dengan hasil ini, tapi saya pikir pemain tak melakukannya dengan sengaja. Mungkin mereka merasakan ketegangan karena tugas mereka berikutnya," seru Moratti.

Usai kekalahan atas Bremen tersebut Inter akan menjalani pertandingan di Piala Dunia Antarklub. Lawan yang pertama akan dihadapi Nerazzurri adalah pemenang laga antara Al-Wahda kontra Seongnam Ilhwa pada 15 Desember mendatang.

Meski kabar di Italia menyebut Rafa bakal dipecat jika gagal jadi juara di Piala Dunia Antarklub, Moratti enggan memberi kepastian soal hal tersebut.

"Tak ada alibi untuk turnamen ini. Itu adalah trofi yang harus dimenani. Benitez harus menunjukkan karakter, kalau tidak kami tak akan bisa memenangi Piala Dunia Antarklub. Itu bukan ultimatum, saya hanya mengatakannya karena itu sangat penting," tuntas Moratti.

Presiden Inter Milan, Massimo Moratti, mengeluarkan peringatan terhadap pelatih Rafael Benitez. Moratti menegaskan kegagalan di Piala Dunia Antar Klub bukanlah suatu pilihan.

Moratti dibuat kecewa oleh Benitez saat ini setelah Inter masih berada di posisi lima klasemen sementara Serie A, tertinggal 10 poin dari AC Milan, dan menyelesaikan Grup A Liga Champions di urutan kedua setelah kalah 0-3 dari Werder Bremen.

Hingga saat ini posisi Benitez masih aman, namun Moratti memperingatkan arsitek asal Spanyol itu untuk tidak kehilangan gelar Piala Dunia Antar Klub. Benitez berpeluang kehilangan posisinya jika Inter gagal meraih gelar di Abu Dhabi.

"Saya tidak ingin menciptakan masalah baik sebelum atau selama Piala Dunia Antar Klub, tapi setelah itu kita lihat apa yang akan terjadi. Benitez harus punya karakter, jika tidak kami tidak akan memenangkan kompetisi seperti ini," ujar Moratti seperti dikutip Soccerway, Kamis 9 Desember 2010.

"Secara psikologis, saya merasa buruk soal kekalahan (dari Bremen) tapi saya tidak mengatakan apa pun kepada pemain. Jika Anda kalah, Anda merasa dikhianati, tapi itu bukan artinya saya berpikir pemain saya melakukannya dengan sengaja. Saya pikir kami tidak punya cukup karakter untuk melewati masalah."

Moratti kemudian menuntut perubahan dari Benitez. "Kami harus punya dukungan psikologis yang hebat hingga pemain mulai melakukan apa yang mereka lakukan sebelumnya," papar Moratti.

"Benitez harus menjaga pemain dan harus membuat semuanya bekerja dengan baik. Cedera bukanlah alasan, kami punya skuad besar dengan pemain yang hebat. Cedera bukanlah alasan," tutup Moratti.

Inter sendiri akan terbang ke Abu Dhabi, Uni Emirat Arab, Jumat 10 Desember 2010, dan akan memulai pertandingan di Piala Dunia Antar Klub pekan depan.

1
A computer user cannot access the Internet. A technician, attempting to resolve the problem, can ping the proxy server, but Internet access is still denied. What is the problem?
#The computer browser proxy server settings are wrong.

2
What are two features of Windows Vista Backup? (Choose two.)
#The backup files can be saved to another connected computer or server.
#The backup files have an extension of .bkf and a maximum uncompressed file size of 200 MB.

3
On a computer in the lab, a student can access e-mail. However, from a laptop that is owned by the student, the wireless connection to the e-mail server fails. What is the problem?
#Windows Firewall is blocking the port that is used by the e-mail application.

4
A network administrator has noticed that users without administrative rights are installing unauthorized applications on the Windows Vista computers. What could the administrator do to prevent the installation of these applications?
#Enable the UAC function on the computers.

5
Windows XP should be updated on a regular basis. In which situation should automatic updates be disabled?
#Users accessing the network using a dial-up connection need to control when the updates are downloaded and installed.

6
Which encryption technology provides secure tunnels?
#VPN

7
A network technician has received several reports regarding missing and corrupted information on a company file server. Which course of action can the technician use to investigate any unauthorized network access?
#Audit the event logs on the server to check for unauthorized network access.

8
A business has a policy to automatically update and run the antivirus software on all computers each day. When is the best time to perform this security maintenance?
#awhen the computers are not being used

9
Refer to the exhibit. Which Firewall Settings tab would be used to allow an FTP connection through a Vista-based computer?
#Advanced

10
Which simple wireless configuration technique can make the network invisible to unauthorized users?
#Disable SSID broadcasting.

11
Which two file-level permissions allow a user to delete a file? (Choose two.)
#modify
#full control

12
Which two characteristics of network traffic are being monitored if a network technician configures the company firewall to operate as a packet filter? (Choose two.)
#ports
#protocols

13
Port triggering has been configured on a wireless router. Port 25 has been defined as the trigger port and port 113 as an open port. What effect does this have on network traffic?
#All traffic that is sent out port 25 will open port 113 to allow inbound traffic into the internal network through port 113.

14
Which Windows XP command initiates a backup from the command line?
#ntbackup

15
Which two advantages are attributed to a hardware firewall when compared to a software firewall? (Choose two.)
#It does not impact the processing performance of the equipment it protects.
#It is designed to protect more than one computer.


16
What is the result of changing the default username and password on a wireless access point?
#It reduces the chance of someone accessing the device and changing settings.

17
A technician has been asked to format the drives of several Windows XP computers with a file system that can use file-level permissions to secure confidential information. Which file system should be used by the technician?
#NTFS

18
After a technician collects information from the computer, which two sources can provide the technician with possible solutions for various types of network-related problems? (Choose two.)
#the manufacturer FAQ for network devices
#technical websites

19
What is the default setting for Windows XP operating system updates?
#automatic

20
On a Windows Vista computer, which CLI command is used to repair the master boot record that has been damaged by a virus?
#bootrec.exe/fixmbr

21
A user reports that the antivirus software on a computer is always turned off when the computer is restarted, despite being reactivated each time the computer starts up. Further investigation by the technician shows that the Internet browser also displays an incorrect homepage. What is the probable cause of these problems?
#The computer has been infected with spyware.

22
Which three physical security measures are employed to prevent security breaches and loss of data? (Choose three.)
#conduit
#card key
security guard

23
The ABC Company network designers are designing the new corporate WiFi network. Which two precautions should be implemented because of security concerns with wireless networks? (Choose two.)
#Disable broadcast of the SSID.
#Configure WPA on access points.

24
A student has a Windows XP laptop firewall set with the Don't Allow Exceptions option enabled. What is the consequence of setting this option?
#No applications on an outside network are allowed access to the laptop.

25
Which method can a technician use to make sure that only specific computers connect to a wireless router?
#MAC address filtering

26
A network administrator has moved encrypted files from one computer to another computer on the network and now the files are not encrypted. What does the administrator need to do to correct the problem?
#Convert the destination computer partition to NTFS.

27
A network administrator is trying to allow everyone access to a data folder while limiting access to individual subfolders to individuals. The administrator is having problems with all users being able to view and edit all files and folders. What should the administrator look at to solve the problem?
#Check to see if the subfolders have inherited rights from the main folder.

28
Which data security technology takes the form of an object which must be close to a computer before the user can successfully submit a username and password?
#security key fob

29
A network administrator is trying to change the account name of a user but cannot make the changes. What could be a possible cause?
#The administrator does not have the correct permissions to make the change.

1
Which two hazards exist when working with fiber optic cabling? (Choose two.)
#chemicals
#glass splinters

2
Which safety precaution should be used when working with any type of cable?
#Wear safety glasses when working any type of cable.

3
ABC Computer Company is in the process of planning a network for a new client. A network technician has been asked to perform a physical inspection of the facilities to determine the flow of data and protocols required by the client. What is this inspection called?
#site survey

4
Which protocol provides secure transport of data from the company web server to remote users?
#HTTPS

5
When planning the network in a new building, the technician notes that the company requires cabling that can extend up to 295 ft (90 m) with enhanced bandwidth support at an affordable price. Which cable type will the technician pick if he chooses the most common type of cabling used on networks?
#Cat5e

6
The network technician is researching the best way to connect the branch offices to the main office. What are three main considerations that the technician should remember when choosing an Internet connection? (Choose three.)
#availability
#reliability
#speed

7
Students on the college network need to be able to view folder names and data in files stored on the Windows-based file server, but should never be allowed to add or save information on the server. Occasionally, the students also need to run media programs to watch videos stored on the server. Which permission should the network technician assign to the students accessing the file server?
#read

8
While using nslookup, a student sees the following message: "Can’t find server name for address 127.0.0.0: timed out." What is one possible problem?
#The computer does not have at least one entry for a DNS server configured.

9
The network administrator has physically installed wireless NICs in three new computers. Which two additional steps will complete the installation process? (Choose two.)
#Configure the device drivers.
#Configure the NICs with addressing information.

10
After booting a computer running Windows 2000, the following message displays: "The IP address already exists on another computer". Which two steps will quickly obtain a new IP address from the DHCP server? (Choose two.)
#run ipconfig /release
#run ipconfig /renew

11
Which two ipconfig parameters are used within Windows XP to remove and assign the IP address previously provided by a DHCP server? (Choose two.)
#release
#renew

12
Which three ports are used by SMTP, POP, and IMAP? (Choose three.)
#25
#110
#143

13
What is the purpose of an analog telephone adapter in the application of VoIP services?
#to connect a standard analog telephone to the IP network

14
Refer to the exhibit. The tracert command was used on the local computer to verify connectivity with a remote site. Which type of address is shown in the highlighted line of the tracert command output displayed in the exhibit?
#default gateway for the local computer

15
What are two ways to assign an IP address to a wireless NIC? (Choose two.)
#Assign a static address.
#Use DHCP.


16
In Internet Explorer, after choosing Tools and then Internet Options, which tab would a user select to set the browser to prompt before downloading potentially unsafe content?
#Security

17
What would be a disadvantage of configuring a wireless router or access point to operate only in accordance with the 802.11n protocol standard?
#Older, legacy wireless devices may be unable to connect to the wireless network.

18
Which two methods can be used to connect IP phones to a network? (Choose two.)
#Connect the IP phone to the Ethernet LAN using an RJ-45 connector.
#Establish an Internet connection then use an Analog Telephone Adapter.

19
A company adds a few refurbished computers to a network. The company finds, however, that the refurbished computers perform significantly worse than the original networked computers performed with applications that require the transfer of data over the network. What should the company technicians do?
#Check if the network interface cards in the computers are limited to 10 Mb/s.

20
A textbook author needs to upload a chapter from a home computer to the FTP server of the publisher. The author uses the correct username and password, but the transfer fails. What is the most likely cause of the problem?
#The chapter document must be compressed before transmitting to an FTP server.

21
The network technician has been asked to share a new printer on the network using the Add Printer wizard for Windows XP. Which path should the technician use to run the Add Printer wizard?
#Start > Control Panel > Printers and Faxes > File > Add Printer

22
While troubleshooting a computer, the technician releases and renews the IP address. A message appears: "No operation can be performed on the adapter while its media is disconnected." What is a probable cause of the message?
#The network cable is unplugged.

23
A new employee needs to transfer files to the corporate FTP server. However, the employee is unable to log in to the FTP server. What is the most likely cause of the problem?
#The employee is using an incorrect username or password.

24
A technician is configuring a network device for remote access. Which protocol is commonly used as a secure alternative to Telnet?
#SSH

25
A computer user cannot access a bank using HTTPS. What is one recommended solution?
#Enable SSL through the web browser application.

26
Which action should a user take to ensure that personal information that is entered into a website form is not retained on the computer?
#Delete the temporary Internet files.

27
A technician is troubleshooting a network and finds hosts with duplicate static IP addresses. Which protocol could be used to resolve this issue?
#DHCP

28
A technician is working on a host computer that fails to obtain an IP address. Which three actions could the technician perform to determine the cause of the problem? (Choose three.)
#Check the DNS server to ensure that it is operating correctly.
#Check that the DCHP server is operational.
#Check the PC firewall settings to make sure that DHCP is allowed.

29
A user is receiving e-mail on a regular basis from a particular person. A problem occurs when the e-mail from this same person contains an attachment. What is one solution?
#Ask the IT department to permit port 25 through the firewall.

30
What are two possible causes of e-mail attachments not being received with e-mail messages? (Choose two.)
#The firewall could be blocking port 21, with the result that attachments cannot get through.
#The e-mail server could not be receiving e-mail messages that are using POP.

1
Which two printer parts should be cleaned with a damp cloth? (Choose two.)
#roller surfaces in dot matrix printers
#print head in inkjet printers

2
Which Windows component allows the Windows operating system to output graphics to a computer screen or print device?
#GDI

3
Which type of port is used for low-speed dot matrix printers?
#Serial

4
Which two parts, one in a laser printer and one in a dot matrix printer, should be allowed to cool before attempting any repairs? (Choose two.)
#fuser assembly
#print head

5
Which two methods are often used to connect a lower-cost printer to a Windows XP network? (Choose two.)
#Use a separate print server.
#Connect to a networked computer and share the printer.

6
Which two items can help extend the life of an inkjet printer? (Choose two.)
#type of ink
#paper type

7
A user reports that whenever he needs to print a document, the print job process is automatically sent to the wrong network printer. Which path should the user follow to resolve this problem in Windows XP?
#Start > Control Panel > Printers and Faxes, right-click the printer, and then select Set as Default Printer

8
What two solutions would fix the problem that occurs when every page that is printed by a laser printer produces lines or streaks? (Choose two.)
#Replace the drum.
#Use the cleaning utility to clean the cartridge nozzles.

9
Which path will allow a user to add a printer in Windows XP?
#Start > Control Panel > Printers and Faxes > Add a Printer

10
What could be a result of printing with paper that has become damp because of high humidity?
#Paper jams are more frequent.

11
Which scanner option considerably affects the size of the output file?
#resolution settings

12
Users in the accounting department are having trouble digitizing documents with a scanner. What should the technician do to resolve the problem?
#Calibrate the scanner.

13
Which two pieces of software are included with most new printers and are installed by the user? (Choose two.)
#configuration software
#printer driver

14
Which type of printing option should be implemented to allow a user to change settings for each document sent to the printer?
#per-document

15
Which two issues should be considered when purchasing RAM for a new printer? (Choose two.)
#physical type of memory
#number of memory slots available


16
A technician is installing network printer software and drivers on a Windows Vista computer. At the Select a Printer stage the technician wants to install a printer that is not listed. Which two methods are available to identify and select the required printer? (Choose two.)
#name
#IP address

17
As a part of the maintenance process for a laser printer, a technician should remove all the small particles of toner inside the printer. What is the recommended method to perform this task?
#Use a vacuum cleaner with HEPA filtration.

18
Users working in humid environments notice that documents printed by a laser printer are of poor quality. It is discovered that the printer is unable to attach toner to the paper. What is the most likely cause of the problem?
#The paper absorbed moisture from the air and is damp.

19
A technician has completed the routine maintenance service for all the printers in the accounting department. Which action helps ensure that the next routine maintenance service is performed at the correct time?
#Reset the counters.

20
A technician is installing a new inkjet printer. The printer has successfully printed test pages. Which task also verifies the functionality of an inkjet printer after installing the printer driver?
#using different types of paper trays for special paper sizes

1
Which portable connection provides the user with the possibility of high-speed Internet connectivity?
#cellular


2
Which standard does Bluetooth incorporate to reduce the chance of interference when multiple Bluetooth devices are present?
#AFH

3
What wireless technology has a range limited to 3 feet (1 m) and cannot penetrate ceilings and walls?
#infrared

4
Which wireless technology is a low-power, short-range technology that uses LEDs to transmit data and uses photodiodes to receive data?
#infrared

5
Some keys on a laptop work intermittently. They sometimes type the letter and sometimes do not. What should a technician do to fix this problem?
#Clean the keyboard.

6
A student unpacks a new laptop, attaches the AC adapter, and powers it up. However, the laptop power LED is off. What is the probable cause of the problem?
#The AC adapter is not securely connected.

7
Refer to the exhibit. Which type of connection is being established between the PDA and the infrared keyboard?
#line-of-sight

8
A technician is working on a laptop that has excessive hard drive activity. Which two actions can the technician take to resolve the problem? (Choose two.)
#Delete files and programs on the hard drive.
#Replace the laptop hard drive.

9
What are two steps a technician should take before repairing a laptop? (Choose two.)
#Backup all data stored on the laptop.
#Check the warranty to see if repairs must be done by an authorized service center.

10
A laptop that worked fine previously now fails to emit sound. A technician finds that the sound is still enabled through the control panel. What could be causing the problem?
#The sound could have been disabled through a slide switch commonly located below the sound port.

11
Which wireless technology offers a maximum data rate of 540 Mbps?
#802.11n

12
Which two sources can be used to determine the amount of currently installed RAM on a computer? (Choose two.)
#POST screen
#System Properties dialog box

13
The design department recently doubled the RAM capacity in all of the laptops. After the upgrade, the laptop users reported experiencing improved performance. Which operational benefit have the users noticed after the RAM increase?
#The hard disk swap file is read less frequently.

14
A laptop that previously worked now fails to boot. The cursor fails to appear on the screen. When a bootable DVD is inserted, the system still fails to boot even though it is set to boot from CD/DVD. The fan turns, so power is applied and the power light is on. The technician installs the hard drive in another laptop and it works there. What is the probable cause of the problem?
#The CD/DVD drive has failed.

15
Which two types of batteries should be completely discharged and then fully recharged to remove the charge memory? (Choose two.)
#Ni-Cad
#NiMH


16
Which attribute of a solid state drive would be an advantage when being used in a laptop?
#Solid state drives reduce power usage.

17
A laptop fails to start after a new hard drive has been installed. What are two possible causes of this problem? (Choose two.)
#The hard drive was not connected properly.
#The BIOS does not recognize the new hard drive.

18
Which Wi-fi standard uses the 5.0 GHz frequency band?
#802.11a

19
Which type of infrared network bounces the signal off ceilings and walls?
#scatter

20
Which two types of ports can be used to attach an external hard drive to a laptop computer? (Choose two.)
#USB
#Firewire

21
Manufacturers often offer devices in two versions, one with all the necessary manuals and drivers and one without. Which two names are given to these versions? (Choose two.)
#OEM
#retail

22
Which three standard procedures must always be included in a preventive maintenance schedule? (Choose three.)
#physical cleaning
#hard drive maintenance
#software updates

23
Which IEEE 802.11 standard uses only 5 GHz technology?
#802.11a

24
The accounting department has received a new laser printer. According to the printer technical specification, the printer complies with the Bluetooth Class 2 specification. What is the maximum distance that any device could be expected to successfully send print jobs?
#33 ft (10 m)

25
Why should care be taken when charging and handling a laptop battery?
#Laptop batteries can explode if mishandled or improperly charged.

26
Which two methods can be used to provide security for a Bluetooth connection? (Choose two.)
#128 bit encryption
#PIN authentication

27
Which type of encryption key should be enabled on WPA-compliant devices?
#128-bit

28
Which three laptop components should be cleaned during routine maintenance? (Choose three.)
#exterior case
#cooling vents
#keyboard

29
A laptop will only work on AC power. What should be done to fix the problem?
#Replace the battery.

1
Which virtual memory attribute is the only one a technician should change?
#location

2
Which Windows XP utility is used to partition and format hard drives?
#Disk Management

3
A technician boots a Windows XP computer that has an incorrect driver loaded for the video adapter card. How can the technician revert to a previous driver?
#Select the video adapter card in Device Manager, select the Driver tab, and click Roll back driver from Properties.

4
A user wishes to dual boot Windows XP and Windows Vista on a computer with a single hard drive. Which advice should the technician provide the user?
#It is necessary to create a second partition and install Vista into the second partition.

5
A technician is setting up an e-mail client for a customer. Which two protocols can the technician select to retrieve e-mails from the e-mail server? (Choose two.)
#IMAP
#POP

6
What are two reasons for creating two partitions? (Choose two.)
#separate data files and operating system
#allow the computer to be dual booted

7
Which information is backed up when a restore point is created?
#system and Registry information only

8
What is a common cause of the Invalid Boot Disk error?
#There is a non-bootable floppy disk in the floppy drive.

9
A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions should the technician try next? (Choose two.)
#Check any manuals relating to the hardware and software.
#Check the Internet for possible solutions.

10
Which action should be taken to start the defragment utility when using the Windows XP Category View?
#Double-click My Computer, right-click the disk to defragment, and choose Properties > Tools > Defragment Now.

11
In Windows XP which file determines the prompt that a user sees during the boot process when multiple operating systems are present?
#BOOT.INI

12
Which action configures Windows Explorer to display file extensions?
#Choose Start > Control Panel > Folder Options > View, uncheck the Hide extensions for known file types check box.

13
A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal performance. How can the editor ensure that the defragmentation occurs every month?
#Add Defrag to Scheduled Tasks in System Tools.

14
Which two pieces of information are required when configuring Automatic Updates for Windows XP? (Choose two.)
#day
#time

15
When configuring Windows XP, which setting configures a service to run every time a computer is started?
#automatic


16
Which two locations are commonly used in Windows for temporary files? (Choose two.)
#C:\temp
#C:\Windows\temp

17
What is the most common cause of blue screen errors?
#device driver errors

18
A user has observed that the performance of the hard disk has degraded over time. What is the first thing a user should do to improve performance?
#Defragment the hard disk.

19
Which Windows XP Professional installation uses a Sysprep file?
#image-based installation

20
What is a feature that Internet browsers provide to improve performance when accessing recently visited websites?
#caching recently accessed pages

21
While attempting to run an application, a user receives an error message indicating that a required RPC service is unavailable. The user determined that the RPC server is functioning properly. Which action should be tried next by the user?
#Restart the service.

1
On what media is information stored when an SSD is installed?
#static RAM

2
What manufacturing process makes a multicore processor operate faster than a single-core processor on the same motherboard?
#The multicore processors are designed with lower Level 2 caches on the chip, and they make better use of the cache on the motherboard.

3
A technician fails to successfully boot a computer into Safe Mode. The technician then successfully boots the computer using a Windows boot disk. What is the most likely cause of the problem?
#hard drive failure

4
A technician begins gathering data from a customer by asking open-ended questions. Which question is a proper open-ended question?
#What happens when the PC is powered on?

5
Which tool would be the best to use to test the voltage output on every pin of a SATA connector?
#multimeter

6
A technician is helping a client select additional RAM for a computer. Which three items should be considered when updating RAM? (Choose three.)
#The memory must be compatible with the motherboard.
#The new memory must be the same type as the memory already present.
#The speed of the new memory must be the same or faster than the existing memory.

7
What type of motherboard bus carries memory locations?
#address

8
Which two ports are used to connect external media readers to a computer? (Choose two.)
#FireWire
#USB

9
A technician is upgrading a computer motherboard and has successfully replaced a single core CPU with a dual core CPU. What should be checked to ensure that the dual core CPU now operates correctly?
#Ensure that the front-side bus settings match the speed of each CPU core.

10
A customer needs help selecting a new power supply for an existing computer. Which two questions should a salesperson ask to help the customer? (Choose two.)
#What is the size of the case, and which type of motherboard is in the computer?
#Which components are currently being used on the computer, and what new components may be added to the computer?

11
Which two motherboard features must be compatible when selecting a new CPU? (Choose two.)
#chip set
#socket type

12
A technician is concerned that a computer is overheating. The computer reboots without warning. What can the technician do to improve the circulation of air through the computer?
#Add one or more case fans.

13
What is the purpose of the copper or aluminum between a processor and the fan on a computer motherboard?
#It conducts heat from the processor so that the fan can disperse the heat.

14
A motherboard has a 64-bit bus. What does this mean?
#The processor buffers 64 bits of data each clock cycle.

15
A technician suspects that a hard drive is beginning to fail. Which two conditions would support this suspicion? (Choose two.)
#The hard drive is making unusual noises.
#The hard drive has a gradual increase in the number of bad sectors.

16
A computer system keeps losing the date and time or requesting to go into the Setup program during the boot process. What are two possible solutions? (Choose two.)
#Replace the motherboard battery.
#Verify that the motherboard battery is secure.

17
When testing the 6-pin PCIe connector with a multimeter, what should the voltage read?
#12 V

18
Which three computer system capabilities should a technician consider when installing a video capture card? (Choose three.)
#processor speed
#amount of RAM
#VGA adapter specification

19
When a computer boots, the hard disk is not recognized. What are two possible causes of the problem? (Choose two.)
#The power cable is not attached properly to the drive.
#The data cable is loose or disconnected.

20
Why is a solid state drive more reliable than a traditional drive?
#It uses power-based memory instead of magnetic-based memory.

21
Which two problems are caused by inadequate CPU cooling and ventilation? (Choose two.)
#The computer locks up.
#The computer does not boot.

22
You are monitoring a new technician installing a device driver on a Windows-based PC. The technician asks why the company requires the use of signed drivers. What would be the best response to give?
#A signed driver has passed Microsoft's quality lab test and prevents a system from being compromised.

23
A technician needs to retrieve a DVD from an optical drive that is jammed and fails to open. What is the best method the technician could use to retrieve the DVD?
#Insert a pin in the small hole next to the eject button.

24
What are two probable causes of a computer failing to recognize a newly installed storage device? (Choose two.)
#The device jumpers are set incorrectly.
#The system BIOS settings are incorrect.

25
A customer is interested in video editing and has purchased a FireWire hard drive for storage of videos. However, no FireWire ports are available on the motherboard. What type of adapter will the customer be interested in obtaining?
#eSATA

26
A motherboard flash BIOS has been updated. After the update, the computer restarts, but does not boot. The technician examines the motherboard documentation and discovers the motherboard has only one BIOS chip. What will the technician have to do to fix this problem?
#Re-flash the BIOS.

27
A new sound card has just been installed, but no sound reaches the speakers. What are two common solutions a technician might implement? (Choose two.)
#Connect the speakers to the correct port.
#Unmute the sound through the operating system.

1
A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flicker-free viewing?
#refresh rate

2
When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages?
#D

3
A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause?
#invalid system disk

4
What characterizes spoofing?
#Making data appear to come from a source other than the actual source.

5
When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?
#BIOS reads the MBR.

6
When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two consumables are associated with an inkjet printer? (Choose two.)
#ink cartridge
#paper

7
Which protocol adds security to remote connections?
#SSH

8
What is the purpose of an IRQ?
#Request information from the CPU.

9
A wireless LAN is being deployed inside the new park ranger, one room office that is located at the highest part of the national park. When the testing was completed, the technicians reported that occasionally, the wireless LAN signal is affected by some type of interference. What are two possible causes of the signal distortion? (Choose two.)
#the number of wireless devices that are used in the wireless LAN
#the large number of trees that surround the office

10
When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation?
#Create a restore point.

11
A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method?
#Ethernet and Star

12
What is the best way to fully ensure that data is unable to be recovered from a hard drive?
#shattering the hard drive platters with a hammer

13
A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?
#System Registry

14
A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs?
#Cancel the jobs in the printer queue.

15
ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?
#RAID adapter

16
A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do?
#Determine whether the customer would prefer to receive the instructions in another form, such as e-mailed, illustrated written instructions.

17
Which two technologies enable printers to be accessed by multiple network users? (Choose two.)
#Wi-Fi
#Ethernet

18
A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue?
#Uninstall and reinstall the printer driver.

19
Which network device uses a MAC address table to segment the network?
#router

20
A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception?
#Create one primary partition and one logical partition with four logical drives within it.

21
A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?
#The technician interrupted a number of times to ask questions.

22
A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the technician should take?
#Check the Device Manager on the user computer for hardware problems.

23
Which Registry file contains information about all software that is installed on a Windows XP computer?
#HKEY_LOCAL_MACHINE

24
A hacker is detected using commonly available wireless hacking tools to access encrypted wireless network communication. Which resolution would prevent this action?
#Change the SSID that is being used on the wireless network.

25
Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.)
#Disconnect the power cord.
#Remove any batteries.

26
Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop?
#Hibernate

27
What is the purpose of SCSI and RAID adapters?
#to connect storage devices such as hard disk drives to a PC

28
Which network protocol is used to automatically assign an IP address to a computer on a network?
#DHCP

29
A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next?
#Restore the data files that were backed up in preparation for the conversion.

30
Which two components normally require a laptop to be powered down and the battery removed before removing the components? (Choose two.)
#internal hard drive
#RAM

31
A customer reports that after using a computer for over a year, the computer now takes more time to access the files. Which management tool can be used first, before any other complex procedure?
#defrag

32
A customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate power supply?
#The power supply has sufficient wattage to support all components inside the computer.

33
What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop?
#The peripherals can be plugged in and out without turning the laptop off.

34
A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. However, the quality of the images printed as posters is poor. What should the user do?
#Increase the resolution of the scanner.

35
A user has been writing data to a USB flash memory drive. What should the user do before removing the device?
#Click on the Safely Remove Hardware icon in the system tray then on the device.

36
A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem?
#The default gateway is not set.

37
A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.)
#Inkjet printers are less expensive than laser printers.
#The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.

38
A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack?
#ping of death

39
A technician wants to create a new partition on a new additional hard drive. Which tool should be used?
#Disk Management

40
Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop? (Choose two.)
#Reboot the laptop.
#Disconnect the peripherals.

41
A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update?
#Run a System Restore from the last restore point.

42
A mobile training room uses a generator to power the PCs, servers, and printers. The company that runs the room upgraded the equipment but then found that when all the devices are powered up they become unreliable, with some PCs shutting down. What may cause this power problem?
#The power consumption of all devices is too much for the electrical circuit that is provided.

43
When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen?
#NTFS

44
A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem?
#The ribbon cable is installed incorrectly.

45
Which two types of connectors can be found on DVI cables? (Choose two.)




46
Which Windows tool should be run before upgrading the operating system?
#Ntbackup

47
The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?
#manufacturer's website

48
Where can a user change the idle time after which a laptop will switch to standby mode?
#Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.

49
A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software?
#administrator

50
A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured?
#peer-to-peer

51
What do the terms refresh rate, interlace, and aspect ratio explain?
#image properties of a monitor

52
A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC?
#BIOS

Rivalitas Inter Milan dan AC Milan akan semakin rumit jika Leonardo benar-benar akan menggusur Rafael Benitez. Menurut kabar terakhir, Leonardo kini menjadi kandidat terkuat pengganti Benitez di Inter.

Masa depan Benitez di Giuseppe Meazza memang tengah di tebing jurang. Mantan pelatih Liverpool ini dianggap gagal setelah Inter Milan menuai hasil kurang memuaskan di berbagai kompetisi.

Kekalahan 0-3 Inter dari Werder Bremen dinihari tadi semakin melengkapi catatan buruk allenatore asal Spanyol ini. Kesabaran sang supremo Massimo Moratti benar-benar telah habis.

Seperti dilansir FCinter1908.it, taipan minyak Italia ini telah menelpon Leonardo yang musim lalu didepak Rossoneri. Moratti akan segera bertemu Leonardo dan membicarakan rencana suksesi di Inter.

Ironisnya, banyak kalangan yang mengklaim jika hari penghakiman Benitez akan ditentukan di ajang Piala Dunia Antarklub. Namun, hal itu dibantah Benitez langsung.

Jika Leonardo benar-benar melatih Inter, maka ini akan menjadi balasan ketika Zlatan Ibrahimovic membelot ke Rossoneri setelah sempat menjadi maskot Nerazzurri sebelum hijrah ke Barcelona

S. Prödl 39'

1 - 0

M. Arnautovic 49'

2 - 0

C. Pizarro 88'

3 - 0

Lineups
Player Bookings
T. Wiese
P. Mertesacker
P. Pasanen Substituted 68'
C. Fritz
S. Prödl
D. Schmidt
T. Frings Substituted
M. Marin
A. Hunt
Hugo Almeida Substituted
M. Arnautovic
Substitutions
Player Bookings

C. Pizarro

for Hugo Almeida 76'


P. Bargfrede

for T. Frings 78'


M. Silvestre

for P. Pasanen 83'

Player Bookings
P. Orlandoni
M. Materazzi
I. Córdoba
J. Zanetti Substituted
D. Santon Substituted
S. Muntari
Thiago Motta Substituted
N. Obiora
C. Biraghi
S. Eto'o
G. Pandev
Substitutions
Player Bookings

J. Biabiany

for D. Santon 50'


F. Natalino

for J. Zanetti 54'


M. Mariga

for Thiago Motta 76'

di liga champions pun inter belum bisa menunjukkan ketajamannya,
kalau inter menang pasti inter juara group soalnya totenham bermain imbang,
kecewa berat dengan benitez....
Werder Bremen 3 - 0 Internazionale

Inter Milan lagi-lagi menuai hasil negatif di Serie-A. Javier Zanetti dan kawan-kawan takluk 1-3 di tangan Lazio, Jumat (3/12/2010). Ini adalah kekalahan keempat "La Beneamata" musim ini di panggung Serie-A.

Kini pasukan Rafael Benitez itu terpaku di peringkat enam dengan 23 poin. Posisi Inter kemungkinan akan menurun akhir pekan nanti jika AS Roma sanggup menumbangkan tuan rumah, Chievo Verona.

Adapun bagi Lazio kemenangan ini semakin membuktikan bahwa mereka merupakan penantang scudetto. Stefano Mauri dan kawan-kawan kini menempel pimpinan klasemen, AC Milan, dengan 30 angka. Lazio harus rela berada di posisi kedua karena kalah selisih gol.

Faktor penyebab Inter kalah adalah buruknya lini depan mereka. Tanpa Samuel Eto'o yang diskorsing dan Diego Milito yang cedera, Inter tak sanggup berbuat banyak. Goran Pandev yang diharapkan dapat membuat perbedaan, nyatanya hanya mampu melesatkan satu gol.

Meski mendominasi jalannya pertandingan, praktis Inter tak banyak merepotkan pertahanan Lawan. Gol pertama Lazio lahir di menit ke-26 berkat aksi Giuseppe Biava. Sebuah umpan silang ditanduk Hernanes sebelum kemudian diceploskan Biava ke gawang Inter.

Tujuh menit babak kedua baru berjalan, Mauro Zárate sukses menggandakan keunggulan timnya. Melalui serangan balik cepat Hernanes memberikan bola kepada Zarate yang langsung ditembak dari dalam kotak penalti, 2-0. Harapan sempat datang ketika Pandev memperkecil skor di menit ke-72.

Inter makin bersemangat dan menyerang tuan rumah secara frontal. Apa daya, taktik ini justru menjadi bumerang. Adalah Hernanes yang memastikan kemenangan Lazio lewat golnya, satu menit sebelum laga berakhir.

Susunan Pemain:
Lazio: Muslera; Lichtsteiner, Biava, Dias, Radu, Matuzalem, Brocchi, Mauri, Hernanes (Bresciano 90); Zarate (Ledesma 80), Floccari (Rocchi 86)

Inter Milan: Castellazzi, Natalino (Santon 83), Lucio, Cordoba, Zanetti; Muntari, Cambiasso, Stankovic (Motta 36), Sneijder, Biabiany; Pandev

Pelatih Inter Milan Rafael Benitez telah memilih skuad untuk menghadapi Lazio malam ini. Namun, dari tiga striker yang dipersiapkan, ketajaman mereka di musim ini masih rendah.

Benitez tak bisa membawa kekuatan penuhnya saat bertandang ke Olimpico, Jumat (3/12/2010) malam. Andalan utama di lini depan, Samuel Eto'o, harus absen setelah terkena sanksi tiga pertandingan karena menanduk bek Chievo, Cesar, di penampilan sebelumnya.

Penyerang lain yang produktivitasnya belum seperti musim lalu, Diego Milito, juga tidak akan main karena masih bergulat dengan cedera.

Alhasil Benitez tak punya banyak pilihan kecuali membawa tiga penyerang lain yang dimiliki. Ketiga pemain itu adalah yaitu Goran Pandev, Denis Alibec dan Ludovic Biabiany.

Masalahnya, di antara mereka belum ada yang mencetak gol di liga musim ini. Meski begitu Pandev diharapkan Benitez memberikan sesuatu yang lebih karena ia sangat mengenal Lazio karena memang pernah bermain untuk klub ibukota tersebut.

Hasil menghadapi Lazio juga akan menjadi sangat penting dalam persiapan Inter menghadapi FIFA Club World Cup pada pertengahan Desember ini. Adapun Lazio, mereka sedang dalam performa yang cukup baik dan masih berada di papan atas klasemen, di urutan kedua di bawah AC Milan.

Skuad Inter:

Kiper : 12 Luca Castellazzi, 21 Paolo Orlandoni, 92 Alberto Gallinetta;

Bek : 2 Ivan Cordoba, 4 Javier Zanetti, 6 Lucio, 23 Marco Materazzi, 34 Cristiano Biraghi, 36 Simone Benedetti, 39 Davide Santon, 57 Felice Natalino;

Gelandang : 5 Dejan Stankovic, 8 Thiago Motta, 10 Wesley Sneijder, 11 Sulley Muntari, 19 Esteban Cambiasso, 40 Obiora Nwankwo;

Striker: 27 Goran Pandev, 31 Denis Alibec, 88 Ludovic Biabiany.

Pelatih Lazio, Edy Reja yakin jika anak asuhnya harus bermain sempurna jika mereka ingin mengalahkan juara bertahan Inter Milan saat keduanya bertemu akhir pekan ini.

Lazio bertekad untuk mempertahankan posisi kedua dan menjaga jarak empat poin dengan Nerazzurri yang kini mulai bangkit berkat dua kemenangan beruntun di semua ajang.

"Kemenangan tentu akan membuka sebuah pertandingan yang penting," tegas Reja.

"Ini akan menjadi hal yang hebat. Ini akan menghadirkan antusiasme yang besar pada fans kami serta meningkatkan keyakinan diri kami."

"Kami harus menampilkan permainan yang sempurna. Saya harap kami menunjukkan kecerdasan yang tepat dari sudut pandang taktis. Tim Lazio saya sadar jika mereka adalah tim yang kuat," puji Reja.

"Kami telah menunjukkannya di lapangan dengan performa yang memikat, sepak bola indah dan lebih penting lagi hasil bagus. Ada keyakinan dan juga harga diri di sana."

Saat ditanya apakah Biancoceleste akan mengalah seperti musim lalu, Reja menolaknya.

"Itu masa lalu. Hal yang sama tak akan terjadi," pungkasnya

AC Milan tak mau ketinggalan dengan rival sekotanya Inter Milan untuk mendapatkan striker Hercules, David Trezeguet di bursa transfer musim dingin Januari 2011.

Inter lebih dahulu menginginkan Trezeguet. Agen Trezegol, Antonio Caliendo telah mengonfirmasi ketertarikan Nerazzurri.

Menurut tribal, Milan kini juga menyatakan tertarik kepada mantan striker Juventus itu. Rossoneri ingin memberikan tandem striker berpengalaman kepada Zlatan Ibrahimovic. Penyerang Cagliari, Alessandro Matri dan striker Palermo, Massimo Maccarone juga dalam pantauan Milan.

Milan berani menyaingi Inter bukan hanya karena rivalitas sekota saja. Rossoneri tampaknya juga mendengar bahwa kubu Inter belum pernah menghubungi Hercules.

Kubu tim promosi Liga Spanyol (La Liga) itu lewat Sekretaris Tekniknya, Escudero ‘Paquito’ Francisco membenarkan belum adanya pendekatan dari kubu Inter. “Agen pemain itu bilang memang ada beberapa klub yang tertarik. Tapi, kami belum pernah dihubungi (kubu Inter)."

“Kami tak pernah khawatir (kehilangan dia). Kami bangga pemain kami diminati klub lain. Artinya, kami mampu melakukan perubahan positif di klub ini," tutup Paquito.

Presiden Inter Milan Massimo Moratti menilai mantan pemain kesayangannya Zlatan Ibrahimovic telah melakukan kesalahan besar dalam karir sepakbolanya. Menurutnya, Ibra terlalu cepat meninggalkan Inter.

Ya, keputusan Ibra meninggalkan Inter pada musim panas 2009 lalu dianggap Moratti sebagai kesalahan fatal. Keputusan Ibra hengkang ke Barcelona justru membuatnya gagal meraih trofi Champions League, trofi yang belum pernah dirasakannya.

Tak hanya itu, striker 29 tahun ini justru terbuang dari skuat Barcelona. Menariknya, Ibra kembali ke Serie A dengan status sebagai rival Moratti setelah memilih berkostum AC Milan.

"Saya pikir dia (Ibra) pergi untuk memenangkan Champions League tapi dia mendapatkan tahun yang salah karena justru mantan rekan setimnya yang mendapatkan kemenangan dengan keputusannya itu," ujar Moratti seperti dilansir Tribal.

"Saya menilai Ibrahimovic seorang pemuda yang baik dan saya tidak pernah mengkritik dia," tambah Moratti.

Ibra mungkin menyesal meninggalkan Inter, namun yang jelas striker timnas Swedia ini juga mampu menjadi pil pahit bagi Inter musim ini. Ibra berhasil menjadi pencetak gol saat Milan menekuk Inter pada 14 November lalu.

Federasi Sepabola Italia (FIGC) menolak banding hukuman tiga pertandingan kepada Samuel Eto'o menyusul tandukannya kepada pemain Chievo. Striker Inter Milan tersebut tetap menjalani hukuman tersisa di dua laga, yakni ketika bertandang ke Lazio dan menjamu Napoli.

Dalam keterangan resminya, FIGC menyatakan banding hukuman tiga pertandingan kepada Eto'o telah mereka tolak. Kendati demikan, FIGC membatalkan denda uang €30 ribu.

Hukuman pertama Eto'o telah dijalani ketika Inter menggasak Parma 5-2 akhir pekan kemarin. Namun, dua hukuman lainnya dirasakan Eto'o sangat memberatkan, apalagi Inter harus berhadapan dengan Lazio dan Napoli.

Eto' mendapat hukuman larangan tampil di tiga pertandingan karena melakukan tandukan ala Zinedine Zidane ke dada bek Chievo Bostjan Cesar ketika Inter menelan kekalahan 2-1.

Meski demkian, Samuel Eto'o sudah bertindak sportif dengan meminta maaf atas tindakannya terhadap pemain Chievo Bostjan Cesar. Pemain asal Kamerun ini sebelumnya menanduk dada Cesar dalam laga lanjutan Serie A, Italia, saat Inter Milan bertemu Chievo di pekan ke-13.

"Permintaan maaf saya ini dialamatkan kepada semua pihak dalam pertandingan, baik itu suporter, rekan satu tim dan semua orang yang mencintai sepakbola," kata Eto'o seperti dilansir dari Football Italia.

Ini pekan cukup sulit buat Inter Milan. Di saat bertandang ke kandang Lazio pada pertandingan Jumat atau Sabtu (4/12/2010) dini hari WIB, mereka krisis striker.amuel Eto'o akhirnya mendapat hukuman tiga pertandingan. Sedangkan Diego Milito masih bergulat dengan cedera.

Eto'o diganjar hukuman tiga pertandingan, karena menanduk dada pemain Chievo Verona, Bostjan Cesar. Dia juga didenda 30 ribu euro (sekitar Rp 356,3 juta).

Inter kini berada di urutan kelima klasemen sementara Liga Serie-A dengan nilai 23. Mereka tertinggal 9 poin dari pimpinan klasemen, AC Milan. Sedangkan Lazio berada di urutan kedua dengan nilai 27.

Kondisi itu membuat pelatih Rafael Benitez harus memutar otak. Di lini depan, dia tinggal memiliki Goran Pandev, Denis Alibec, dan Jonathan Biabiany.

1
When dealing with an angry customer, which two things can a technician do to resolve the problem? (Choose two.)
#Allow the customer to explain the problem, possibly dispelling some of the anger.
#Sympathize with the customer's problem.

2
A customer calls to complain that another technician was rude to them. In the past, the technician has received many complaints about rudeness regarding this coworker. How should the technician handle this complaint?
#Listen to the complaint, apologize for the incident, and then offer to help the customer.

3
A technician receives a call from a customer who is too talkative. How should the technician handle the call?
#Allow the customer to speak without interruption and then try to use closed-ended questions to gather data.

4
Which three items are commonly parts of a service level agreement (SLA)? (Choose three.)
#supported software
#diagnostic procedures
#service location

5
Which three pieces of information should be given to the next technician when transferring a customer? (Choose three.)
#your name
#ticket number
#customer name

6
Which three tasks are commonly carried out by a level-one technician? (Choose three.)
#document all information on the work order
#prioritize the problem
#gather information from the customer

7
The technician begins diagnosing a problem by asking an experienced customer to visit a troubleshooting Web site. The customer becomes angry because she feels this could be done without calling the technician. What should the technician do?
#Explain how the Web site can be used by both of them during the call to quickly eliminate problems.

8
A technician wants to apply for a job in a call center for a computer repair service. Which two characteristics are desirable for this type of position? (Choose two.)
#possess good listening skills
#display professional behavior at all times

9
A customer calls to report a computer problem. Which two actions can the technician use to establish a good rapport with the customer? (Choose two.)
#Allow the customer to speak without interruption.
#Refer to the customer by name whenever possible.

10
What are three guidelines for beginning a call with a customer? (Choose three.)
#Determine the level of knowledge that the customer possesses about computers.
#Use brief communication to establish a one-to-one connection with the customer.
#Call the customer by name.

11
Which three techniques should be used to successfully deal with a talkative customer? (Choose three.)
#Politely interrupt to refocus the customer.
#Gather as much information as possible while the customer is talking.
#Allow the customer to talk for one minute and then ask closed-ended question to regain control of call.

12
Which two approaches are recommended when dealing with customers on the telephone? (Choose two.)
#Be positive.
#Look for alternative ways to help the customer.

13
While a technician is listening to a lengthy explanation of a problem, the technician identifies the solution to the problem. How should the technician proceed?
#Wait until the customer has finished speaking, and then explain the possible solution.

14
Which two techniques should be used when dealing with an inexperienced customer? (Choose two.)
#Use simple step-by-step instructions.
#Speak in plain terms.

15
What is the recommended way to place customers on hold?
#Ask and wait for permission before placing customers on hold.

16
Which issue is an example of an exception to an SLA that should be escalated to a manager?
#A customer wants two new computers added to the existing SLA without additional cost.

17
Which three relaxing techniques can help relieve the stress caused from helping customers in a call center? (Choose three.)
#Go for a quick walk.
#Listen to soothing sounds.
#Practice relaxed breathing.

18
Which two guidelines demonstrate proper netiquette? (Choose two.)
#Begin each e-mail with an appropriate greeting.
#Avoid replying to "flames".

19
A technician is trying to calm an angry customer. What is the best approach?
#Maintain a positive tone of voice and offer to help solve the problem.

20
A technician is talking on the telephone to an angry customer who is unhappy with previous service. How should the technician calm the customer?
#Listen carefully and attempt to solve the customer's problem.

1
Which three suggestions are good security password policies that a company or individual should follow? (Choose three.)
#Passwords should have an expiration period.
#Password lockout should be enabled.
#A mix of letters, numbers, and other characters should be used.

2
Which two characteristics describe a worm? (Choose two.)
#Is self-replicating.
#Travels to new computers without any intervention or knowledge of the user.

3
Which type of program causes banners and ads to appear on the desktop without any user intervention?
#adware

4
A network administrator is looking for a technology that includes both hardware and software authentication. Which technology could the administrator use?
#Trusted Platform Module (TPM)

5
When setting up a new wireless access point, which basic security measure should be taken?
#Disable SSID broadcast.

6
Which best practice should be included in a password protection policy?
#Implement lockout rules upon consecutive unsuccessful attempts at accessing the system.

7
Which wireless security technology is a good choice when using Cisco equipment in conjunction with operating systems such as Windows and Linux?
#LEAP

8
A bank is upgrading the hard drives in a server. What should be done to the old hard drives to permanently remove any confidential data?
#Destroy the hard drives with a hammer.

9
Which two statements are true about username and password standards? (Choose two.)
#The username naming convention should be kept simple.
#Rules about password expiration and lockout should be defined.

10
A technician has downloaded the latest Windows XP updates from the Microsoft website. What should the technician do before installing the updates?
#Create a restore point.

11
A financial organization is donating computers to a local charity. What is the best method to remove all data from the hard drives in the computers?
#Use data wiping software and delete any hard drive partitions.

12
Which three security storage features are supported by the TPM hardware module? (Choose three.)
#encryption keys
#digital certificates
#passwords

13
A fingerprint reader is an example of which security technology?
#biometric

14
Where is the safest place to store backups?
#locked server room

15
Which type of authentication is evidenced by the use of a small chip on a card that contains user identification data such as bank account numbers and digital signatures?
#smart card

16
Which two items can be downloaded from the Microsoft website to help protect Windows XP? (Choose two.)
#service packs
#security patches

17
Which threat to security uses traffic from zombie computers to overwhelm servers?
#DDoS

18
What is the preferred wireless encryption technique if the wireless clients support it?
#WPA

19
Which is the best procedure to secure a laptop left at the office while the user is away for an extended period of time?
#Place the laptop in a locked security cage designed to store computer equipment.

20
What is the best method for a company to secure data being transmitted across the Internet between remote sites?
#Use computers secured with smartcard authentication.

21
Which type of software is downloaded onto the computer of a user without the knowledge of the user and causes information about various products to be displayed on the user's monitor?
#adware

22
An attacker has managed to decode the encrypted messages of a wireless network. The network uses Windows XP and Cisco equipment. The security protocol that is used is WEP with 64-bit encryption. Which action can be recommended to the technician for securing the network?
#Upgrade to the LEAP wireless security protocol.

23
What must be done to ensure that the anti-virus software on a computer is able to detect and eradicate the most recent viruses?
#Download the latest signature files on a regular basis.

24
Which statement accurately describes the WEP standard?
#WEP is a first generation security standard for wireless communication.

25
What are two examples of malware? (Choose two.)
#spyware
#grayware

26
An employee for a small company inadvertently allows a visitor to see their username and password. At home, the visitor then uses this information to gain access to the company network. This is an example of what type of threat?
#social engineering

27
An attacker claiming to be a bank representative contacts a potential victim via e-mail and requests disclosure of vital account information. Which security attack is being implemented?
#phishing

1
Refer to the exhibit. Which type of network cable is shown?
#fiber-optic

2
Which term describes the process of adding headers to data as it moves through the layers of the OSI model?
#encapsulation

3
When purchasing Cisco components for a network installation, what are three warning signs that the equipment may be counterfeit? (Choose three.)
#The price is much less than expected.
#The equipment appears to be performing at a substandard level.
#The packaging appears to be substandard compared to the packaging of other Cisco purchases.

4
Which protocol is used to automatically configure network devices?
#DHCP

5
Which protocol lacks support for encryption and can be initiated from a computer command prompt?
#Telnet

6
Which broadband technology would be recommended for a business that requires workers to access the Internet while visiting customers at many different locations?
#cellular

7
Which two factors are used to determine the different categories of UTP cabling? (Choose two.)
#The number of twists in the wires inside the cable.
#The number of wires inside the cable.

8
Which network topology will allow all devices to continue to communicate with each other should a network cable fail?
#mesh

9
Which software must be installed and working correctly on a computer to successfully enable a VPN connection to a remote site?
#VPN client

10
A college student is confused. To use online banking, the student types https://www.banking.com, whereas to access the college web page, the student types http://www.college.edu. Why would the two institutions use different protocols?
#The bank encrypts the web page information that is sent and received.

11
What is the purpose of the device that uses the 198.133.219.43 address?
#It is the device that translates domain names to IP addresses.

12
Which Cisco team can be contacted to help when Cisco equipment is suspected to be counterfeit?
#Cisco Brand Protection Team

13
Which digital technology provides an upstream speed that is typically less than the downstream speed?
#ADSL

14
Which utility can be used to determine end-to-end connectivity between source and destination?
#Ping

15
Which Windows XP command displays the route taken by packets crossing an IP network?
#tracert

16
Which procedure is normally performed when connecting a computer to an Ethernet network for the first time?
#Manually assign an IP address.

17
A student brings a laptop to a school that has wireless access. The laptop is not connecting to the school network. What is the first thing that the student should check?
#the available wireless networks within range

18
Which device enables computers to be attached to a network without segmenting the network?
#hub

19
Which topology has only one central point of failure, is easy to troubleshoot, and is most commonly implemented in newer networks?
#star

20
Which layer of the OSI model is primarily concerned with accessing the physical media and physical addressing?
#Data Link

21
Which wireless IEEE standard operates in a radio frequency of 2.4 GHz and supports a maximum bandwidth of 54 Mbps?
#802.11g

22
A company is investigating the use of an ISDN service to act as backup for the ASDL service they use to communicate with branch offices. They discover that the ISDN BRI service uses two 64 kb/s B channels. Which function do the B channels perform?
#carry the data stream

23
What is the maximum range a data signal can travel through a 1000BASE-T network segment?
#328 ft (100 m)

24
A technician is configuring a computer to send print jobs to a network printer. When the technician sends a test print to the printer, the print job fails. The technician tries to ping the network printer, but the technician suddenly remembers a change in Windows that is hampering the troubleshooting process. What change might this be?
#The Windows firewall stops pings.

25
What is one difference between a network domain and a workgroup?
#A domain provides centralized control.

26
Which three protocols are associated with e-mail? (Choose three.)
#IMAP
#POP3
#SMTP

27
A network administrator wants to connect a new building to an existing network using cable that can provide a secure connection and is not susceptible to electrical interference. The new building is approximately 800 meters away from the existing network. Which cable type should the administrator choose?
#fiber optic

28
Which two characteristics describe Ethernet technology? (Choose two.)
#supported by IEEE 802.3 standards
#uses a bus logical topology

29
Which three factors are reasons to choose a client/server model for a network instead of peer-to-peer? (Choose three.)
#The company network requires secure access to confidential information.
#The users need a central database to store inventory and sales information.
#The data gathered by the employees is critical and should be backed up on a regular basis.

30
Which technique is used to ensure that data from one computer does not collide with data from any other computer in a CSMA/CD network?
#Computers listen to the network for clearance to send data.

1
What is an advantage of using a solid-ink printer instead of an inkjet printer?

#It produces vivid color prints.

2
What is typical of a network printer installation?

#the use of Ethernet or wireless

3
Which two modes of operation within the IEEE 1284 standard allow bi-directional communication? (Choose two.)

#ECP
#EPP

4
What is the maximum number of devices that can be connected to a single FireWire interface?

#63

5
What is a common disadvantage of inkjet printers?

#The nozzles can get obstructed.


6
What are two advantages of using impact printers? (Choose two.)

#carbon-copy printing ability
#inexpensive consumables

7
Which software converts scanned pages into text?

#Optical Character Recognition

8
Which two Wi-Fi standards are used to provide a wireless connection between printers and computers? (Choose two.)

#802.11b
#802.11g

9
Which laser printer component is a metal cylinder that is coated with a light-sensitive insulating material?

#drum

10
Instead of the document that was expected, a printer is printing unusual characters. What should be the next steps in solving this printer problem?

#Check the printer data cabling. If the cabling is secure on both ends, replace the print cartridge or ribbon.

11
Which step of the laser printing process is the last step performed by a laser printer when printing a document?

#fusing


12
Which three functions are commonly included in the all-in-one devices? (Choose three.)

#fax
#printer
#scanner

13
What is the best source for a Windows-compatible scanner driver?

#website for scanner manufacturer

14
Which printing technology uses the vibration of a crystal to control the flow of ink onto the paper to produce an image?

#piezoelectric

15
Which unit is commonly used to measure the print quality of an inkjet printer?

#DPI

16
A museum possesses several old paintings that the curators wish to reproduce and sell in the museum gift shop. Which type of scanner can be used to produce the highest-quality reproduction?

#drum

17
Which step of the laser printing process involves scanning the photosensitive drum with a laser?

#writing

18
Which software, embedded in a printer, controls how the printer operates and can be upgraded?

#firmware

19
Which type of printer is commonly used in stores to produce cash register receipts?

#thermal

20
Which two names refer to the IEEE 1394 standard? (Choose two.)

#FireWire
#i.Link

21
Which standard governs the use of parallel printer ports?

#IEEE 1284

22
Which Windows XP command sends a file named example.txt to the default printer?

#print example.txt

23
Which printer technology is used in low-cost, photo-quality printers?

#inkjet

24
Which technology is used by laser printers?

#electrophotographic


25
What laser printer component could cause streaking?
#drum